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COVID-19 app support
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Search common questions
What alerts will the NHS COVID-19 app send me?
What will the alert look like if I’ve been in close contact with someone who has tested positive and I need to self-isolate?
Will the NHS COVID-19 app alert me if I've been to a venue where there have been cases of coronavirus?
Will the app tell me when local advice for me changes?
What will the alert about my test results look like?
Will I get a notification reminding me to turn contact tracing back on after I’ve paused it?
Will I get a notification if the guidance for me changes?
I have had a notification about “Possible COVID-19 Exposure”. What does this mean?
How do I turn on notifications on my Apple iPhone?
How do I turn on notifications on my Android phone?
I have had an alert saying ‘app availability has changed’ or ‘the app is not currently available’. What does this mean?
Why did close contacts I know not get an alert when I tested positive?