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COVID-19 app support
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Search common questions
How do I check and upgrade my Android operating system?
What should I do if I change my phone?
I downloaded the NHS COVID-19 app but cannot find it on my phone. Where can I find it?
My phone has the latest operating system and is Bluetooth Low Energy (BLE) enabled. Why can I not install the NHS COVID-19 app?
Why can’t I scan other QR codes from my NHS COVID-19 app?
I’ve requested a QR code poster for my venue and received an email but I cannot see the poster - what should I do?
I do not have access to a printer - how can I print my QR code poster?
When requesting a QR code poster, I've received a verification email but cannot select the confirmation link - what should I do?
Will the NHS COVID-19 app still work if I use battery optimisation on my phone?
Is the NHS COVID-19 app safe to use if I have a pacemaker or other Bluetooth-enabled medical device?
I’ve requested a QR code poster for my venue but not received it by email - what should I do?
The home screen of my app is not showing any animation or pulsing, but it still says contact tracing is active. Is it broken?
What does the number of keys and number of matches within Exposure Notifications settings on my phone mean?
I accidentally tapped ‘don’t enable' on the exposure notifications permissions and now I can’t finish setting up the app
Why won’t the app accept my postcode district?
Will the NHS COVID-19 app work when I upgrade my iPhone?
What should I do if my app is stuck on the blue loading screen?
Why did I not receive an Exposure Notification alert but my countdown timer has started?
I’ve accidentally reported symptoms and now have a self-isolation countdown, what can I do?