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COVID-19 app support
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Search common questions
How do I check and upgrade my Android operating system?
What should I do if I change my phone?
My phone has the latest operating system and is Bluetooth Low Energy (BLE) enabled. Why can I not install the NHS COVID-19 app?
Will the NHS COVID-19 app still work if I use battery optimisation on my phone?
Is the NHS COVID-19 app safe to use if I have a pacemaker or other Bluetooth-enabled medical device?
The home screen of my app is not showing any animation or pulsing, but it still says contact tracing is active. Is it broken?
What does the number of keys and number of matches within Exposure Notifications settings on my phone mean?
I accidentally tapped ‘don’t enable' on the exposure notifications permissions and now I can’t finish setting up the app
What should I do if my app is stuck on the blue loading screen?
Why did I not receive an Exposure Notification alert but my countdown timer has started?
I’ve accidentally reported symptoms and now have a countdown timer, what can I do?
How do I know which local authority I am in?
When I try to link my test result to the NHS COVID-19 app, I get an error message telling me ‘code not recognised’. What does this mean?
I have a ‘loading…' notification on my phone that I cannot dismiss. What can I do?
I have an error message saying “Unfortunately, this app is not working”, what can I do?
How can I change the accessibility settings in the app?
NHS QR Code Posters
Self-Isolation Support Payments