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COVID-19 app support
About the app
How the app works
Using the app
Your data and privacy
Why the Isle of Wight?
Search common questions
Archived: How much battery will Bluetooth use on people’s phones?
Archived: Will using the app disrupt any other mobile phone features (for example, using my Bluetooth headphones or other apps)?
Archived: Will the app work while my phone is locked?
Archived: Which Apple iOS mobile devices have successfully been tested and are compatible with the NHS COVID-19 app?
Archived: Which Android mobile devices have successfully been tested and are compatible with the NHS COVID-19 app?
Archived: Do I need to restart the NHS COVID-19 app after my mobile device restarts (or is upgraded)?
Archived: How do I check and upgrade my Android Operating System (OS)?
Archived: How do I check and upgrade my Apple iOS?
Archived: How do I update the NHS COVID-19 app?
Archived: Why do I keep getting a notification to 'relaunch the app'?
Archived: My phone has the latest Operating System (OS) and is Bluetooth Low Energy enabled. Why can I not install the NHS COVID-19 app?
Archived: I downloaded the NHS COVID-19 app but can't find it on my mobile device. Where can I find it?
Archived: Will the COVID-19 app work on my laptop or PC?
Archived: When installing the NHS COVID-19 app installation fails and I get the message 'Finalising setup' or 'Setup failed'. What should I do?
Archived: Can I use my tablet to download the NHS COVID-19 app?
Archived: How much mobile or wifi data does the App use?
Archived: Can I use the app on a shared Smartphone?
Archived: Can I use the NHS COVID-19 app if I have a Huawei phone?
Archived: If I live in an apartment building, will I get notifications to isolate if someone living nearby me contracts COVID-19?
Archived: What should I do if I change my smartphone or get a new smartphone?
Archived: Is the NHS COVID-19 app compatible with Apple Watch?
Archived: Should I change my Bluetooth device name?