To turn on notifications in Apple phones:

  1. Go to your phone’s Settings

  2. Scroll and select Notifications

  3. Search for the NHS COVID-19 app

  4. Make sure the ‘Allow Notifications' toggle is turned on

Once you’ve done this, your notifications will be turned on. This will enable you to receive notifications from the NHS COVID-19 app. This includes Exposure Notifications which alert you when you've been in close contact with someone who has tested positive for coronavirus (COVID-19). Find out more about alerts that the app may send you.

If you have an iPhone running on version 13.7 iOS or higher, you may need to follow some additional steps if you believe that you are still not getting notifications.

  1. Go to your phone’s settings and select ‘exposure notifications’.

  2. Make sure ‘active region’ is set as ‘England and Wales - Department of Health & Social Care'.

  3. Select the arrow next to this option, then scroll down to ‘share exposure information’.

  4. Make sure the toggle for ‘share exposure information’ is switched on.

When you have completed these steps, go back into the NHS COVID-19 app and follow any prompts for set up.

If you receive an Exposure Notification, you may also be advised to self-isolate. The number of days that you need to self-isolate will also be reflected in the self-isolation countdown timer on the app. Please follow the advice in the app which is based on the latest government guidance.

The number of days that you may be asked to self-isolate, is calculated based on the approximate time you came into close contact with someone who has tested positive for coronavirus. This might have been several days ago, so you may not be asked to self-isolate for 10 full days.

Find out more about the self-isolation countdown timer and what to do if you have been advised to self-isolate.