If you have an iPhone running iOS 13.7 or higher, you may have trouble setting up the NHS COVID-19 app for the first time.
When you’ve downloaded the app and are setting it up, you’ll get a notification asking you to enable ‘exposure notifications’.
If you select ‘don’t enable', you’ll get a screen saying ‘For this app to work, you must allow permissions on your device.’ You will be prompted to ‘go to settings’.
-
Go to your phone’s settings and select ‘exposure notifications’.
-
Make sure ‘active region’ is set as ‘England and Wales - Department of Health & Social Care'.
-
Select the arrow next to this option, then scroll down to ‘share exposure information’.
-
Make sure the toggle for ‘share exposure information’ is switched on.
When you have completed these steps, go back into the NHS COVID-19 app and follow any prompts for set up.
If selecting 'Set as active region' is not possible, or still doesn’t work, try the following:
In your settings:
-
Go to General
-
Select Reset
-
Select Reset location and privacy