The NHS COVID-19 app is no longer in use and the Isle of Wight trial has now ended. This is archived information from 18 June 2020. If you still have the app, please uninstall it.

We’ve carried out extensive user research and testing throughout the development of the app, with people from a range of ages, socioeconomic groups, digital skills, gender and ethnicity. As part of our planning for the national launch, we’ll be developing a plan to make sure that the app has significant reach into minority communities. This includes:

  • mobilising a range of influencers to make sure we reach minority groups
  • creating partnerships with civil society organisations such as faith groups, volunteer groups and local charities
  • creating partnerships with employers, business and health organisations
  • making sure that advertising spend and channel selection is optimised to reach minority communities
  • providing information in other languages

We’ll always comply with the:

  • Public Sector Equality Duty (PSED), which considers the impact of a policy or decision on groups with protected characteristics
  • Secretary of State for Health and Social Care's legal duty to reduce health inequalities - avoidable and unfair differences in health status between different groups in the population based on things like socioeconomic status and levels of deprivation

We've also carried out an Equality and Health Impact Assessment.